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Small Finance Banks Responsible Business Conduct Guidelines
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Reserve Bank of Indiabankingconsumer

Small Finance Banks Responsible Business Conduct Guidelines

June 30, 2026

The RBI has issued amendments for Small Finance Banks, highlighting customer protection in unauthorized electronic transactions. These amendments are crucial for enhancing consumer confidence.

Small Finance Banks Responsible Business Conduct Guidelines

On June 24, 2026, the Reserve Bank of India introduced the third amendment directions for Small Finance Banks (SFBs), centered around customer protection in electronic banking transactions. This update aims to clarify the liability of customers in cases of unauthorized activity.

The directives consolidate previous instructions and provide a framework for limiting customer liabilities, thus enhancing the overall security and trust in banking transactions conducted by SFBs.

Small Finance Banks should ensure that they adopt these amendments promptly, thereby reinforcing customer protection protocols and bolstering consumer confidence in their banking practices.

Citations

  • RBI/2026-27/168
Practice Areas:bankingconsumer

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