The Reserve Bank of India has made second amendment directions to enhance responsible business conduct for payments banks regarding customer protection in unauthorized electronic banking transactions.
RBI Issues Second Amendment for Payments Banks
On June 24, 2026, the Reserve Bank of India (RBI) introduced the 'RBI (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026'. This amendment is primarily focused on customer protection in electronic banking transactions.
It consolidates standards relating to limiting customer liability in instances of unauthorized electronic banking transactions, ensuring that customers' rights are upheld as digital financial services expand.
Payments banks must adopt these amended guidelines promptly to demonstrate compliance and enhance customer protection protocols.
Citations
- RBI Second Amendment Directions (2026) Volume 1 Page 1
