Payments Banks: Revised Responsible Business Conduct Directions by RBI

Amendments to Payments Banks - Responsible Business Conduct Directions

The Reserve Bank of India issued Notification No. RBI/2026-27/169, amending the responsible business conduct directions for Payments Banks. The revision strengthens instructions on limiting customer liability in unauthorized electronic banking transactions.

This regulatory update aims to bolster consumer protection measures, ensuring that Payments Banks develop adequate policies to safeguard customers from the risks associated with electronic transactions.

Those practicing in the field of banking law should integrate these updates into their compliance frameworks as they are vital for enhancing operational reliability and ensuring accountability for transactions handled within Payments Banks. Adequate training for staff on these changes will also be integral to successful implementation.